Frequently Asked Questions

and Things You Need to Know

Hours, Reservations, and Cancellations

For the safety of our guests, Taylor Crossing Animal Hospital has an onsite apartment where a trained technician lives 24 hours a day, 7 days a week. In the event an emergency arises with one of our guests, the technician will contact the veterinarian on call. Owners will be notified by the emergency contact information left at check-in. Our DROP-OFF hours for boarding are 7:00AM-5:15PM Monday-Friday and 8:00AM-11:15AM on Saturday Pets may be picked up anytime during our normal office hours of 7:00AM-6:00PM Monday-Friday and on Saturday 8:00AM- 12:00PM. Dogs staying three or more nights are required to have a bath the day of departure, therefore, we request owners pick up after 12:00PM to assure pet’s coat is dry.
Yes, a Sunday pick-up at 4:00PM SHARP-is provided WITH A RESERVATION. OWNERS ARE CHARGED FOR SUNDAY NIGHT.
Call 334-260-8787 and speak with one of our friendly office administrators.
Please notify us within 24 hours to cancel a reservation by calling (334) 260-8787 during business hours 7:00AM-6:00PM Monday-Friday and 8:00AM-12:00PM on Saturday. During peak holiday seasons which include New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas we require a 3 day cancellation.
During major holidays: New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas these holidays will require a minimum of three nights stay. Please also be aware the cancellation policy is three days prior to arrival.

Vaccination Requirements

Taylor Crossing Animal Hospital requires all CANINE guests to have the following vaccinations for boarding or Doggie Day Care:

Rabies (1 or 3 year vaccine)
DHPP
Influenza (within the last year)
Bordetella (within the last 6 months)
Fecal (within the last 6 months that included testing for Giardia)
Any vaccination or test needed for your pet to board can be given at time of check-in. Please contact our office for pricing details.

For Puppy Stay (Day Care for puppies)

At least 12 weeks of age
Three complete series of puppy vaccinations
Rabies
Bordetella
Fecal
For puppies under 12 weeks or for puppy overnight boarding, please contact our office at (334) 260-8787.

Taylor Crossing Animal Hospital requires all FELINE guests to have the following vaccinations:

Rabies
For kitten boarding, please contact our office at (334) 260-8787.

Accommodation Types and Amenities for Dog Boarding

- Premium bedding
- Daily maid service with bedding changes
- Room Service with Royal Canin Gastrointestinal Low-fat food (If your pet has a sensitive stomach or special dietary needs we encourage you to bring his/her food from home)
- Pet’s food provided as instructed
- Continuous water and water changes
- A minimum of three exercise times daily
- Customizable A La Carte menu options
- 8x8 private room located in our climate controlled suite wing
- Premium raised bedding
- Self-watering bowl
- Flat screen TV
- 5 playtimes (including one swim session in our bone shaped heated swimming pool) or daycare at no additional charge
- Suite with no window $41/night and $22/night per additional pet staying in the same suite
- Suite with one window $44/night and $22/night per additional pet staying in the same suite
- VIP suite with two windows $46/night and $22/night per additional pet staying in the same suite
- 4x6 kennel located in a climate controlled kennel wing
- Orthopedic raised floor
- Bedding
- 3 playtimes (15-20 minutes)
- Customizable A La Carte menu available
- Prices $ 22/night for first pet and $16.85/night per additional pet staying in the same kennel (we reserve the right to limit the number of family pets staying in the same kennel for the pet’s safety and comfort).
- Individual boarding areas range in size from a 4x2 to a 4x5 depending on the size of the pet. All small dog condos are located in a climate controlled small dog wing. This area is reserved for smaller breeds only.
- Bedding
- 3 playtimes (15-20 minutes)
- Customizable A La Carte menu available
- Prices $20/night for the first pet and $15.85/night for the second pet (we reserve the right to limit the number of family pets staying in the same small dog condo for the pet’s safety and comfort).

Accommodations and Amenities for Cat Boarding

Standard services provided

- Premium bedding
- Privacy shades from neighboring cats
- Pheromone plug-ins to reduce anxiety and stress
- Multiple levels for exploring
- Views of the panel TV
- Views of fish aquarium
- Views of bird cage
- Discrete litter box
- Daily maid and litter box service
- Room Service with Purina Pro-Plan Adult Chicken and Rice Food (If your pet has a sensitive stomach or special dietary needs we encourage you to bring his/her food from home).
- Pet’s food provided as instructed
- Continuous water checks and changes
- One supervised PRIVATE play session in the cat room
- Prices $20/night for the first cat and $12/night per additional family cat staying in the same condo
Elderly, disabled, or cats with concerning health issues will be boarded in our supervised hospital wing. This accommodation is provided for the safety of your cat. Please contact our office for more details and pricing information.

Medications While Boarding

All medications at Taylor Crossing Animal Hospital are administered by a trained veterinary technician. If your pet suffers from a severe medical condition, please notify our staff when reservations are made. Our veterinarians may request closer supervision for your pet during boarding.

- Medications need to be brought from home in the original containers
- Exact dosing information must be clearly labeled
- Price for administering medication is a $4.65 daily charge
- Fluids can be administered but will incur additional charges please contact our office for details
- Insulin can be administered, however if the veterinarian feels closer monitoring is needed, pet will be moved to our hospital wing for the pet’s safety

Bath Requirements for all Dogs Boarding Three or More Nights

All dogs boarding three or more nights are required to have a bath the morning before their departure.

- Shampoo
- Clip Nails
- Clean Ears
- Express anal glands
- Prices depend on weight and range from $27-$39
- Extensive brush-outs for long or thick haired breeds range from $15-20 depending on the breed and coat type. Please request this add-on service at check in or when making your pet’s boarding or bath reservation.
All dogs boarding three or more nights are required to have a bath the morning before their departure.

- Soap and suds only
- Prices depend on weight and range from $20-$29

A la Carte Menu

- TLC Package includes two extra playtimes $15
- TLC with swim includes two extra playtimes and one swim time $20

What to Bring from Home

Everything your pet will need for boarding is provided by Taylor Crossing Animal Hospital. However, items that owners are required to bring include:

- Medicine
- Special dietary food requirements
- Treats
- If owners want to bring items from home like beds, toys, blankets please LIMIT these items. We cannot guarantee the condition of items when returned.

Facility Tours

Tours are available Monday-Friday from 11:00AM-1:00PM or by reservation.

- Reservations for tours are recommended but not required if touring during specified tour hours
- During holidays, please call ahead to ensure tours are provided
- We politely ask that you leave your pet at home while touring our facility

Day Care, Puppy Stay, Day Stay, and Un-Altered Pet Policy

DAY CARE is a cage free environment where multiple dogs play in our indoor and outdoor play areas. These dogs consistently attend day care three or more times a week. Each is placed on “teams” based on their temperament, play style, and energy levels. Our trained staff will evaluate your dogs and determine which “team” best fits your dog’s personality. Teams go out 5 times a day for 15-20 minute supervised play sessions.

Day Care is available Monday-Friday 7:00AM-6:00PM. Late fees will be incurred for pick-up after 6:00PM.

- Price is $15/day or $60/week
- Price with swim $21/day or $84/week

DAY STAY involves boarding your dog during the day in one of our kennel condos between 7:00AM-6:00PM. Day Stay is offered so that the following types of dogs can still enjoy the Doggie Day Care program,

- Dogs that may not do well in a pack environment
- Needs extra attention
- Intact males
- Females in heat
- Dogs that can not attend daycare on a regular basis (at least two times per week)

Day Stay dogs may only interact with our trained staff (this will depend on each dog’s temperament and reproductive status) or may be allowed to spend exercise time with a small group. Exercising alone or with a small group will solely be at the discretion of our trained staff. This is to ensure the safety of your pet and the safety of our other pet guests. Day Stay participants that require private walks will receive three 15-20 minute private exercise sessions. All other Day Stay participants who can be exercised in small groups will receive five 15-20 minute supervised play times.

Day Stay is available Monday-Friday 7:00AM-6:00PM. Late fees will be incurred for pick-up after 6:00PM.

- Price is $14/day or $55/week depending on availability
- Price with swim $20/day or $70/week depending on availability
PUPPY STAY involves boarding your puppy for the day in one of our small dog condos between 7:00AM-6:00PM Monday-Friday. Puppy Stay is offered for the following:

- Puppies that are at least 12 weeks old and have had three series of puppy vaccinations
- Puppies who are left alone all day and need socialization
- Puppies who need consistent potty training breaks
- Puppies are allowed to interact with our trained resort staff or are allowed supervised group play. Exercising with our staff alone or exercising with a small group is solely at the discretion of our trained resort staff. This is to ensure the safety of your puppy and the safety of our other puppy guests. Puppies go out 5 times a day for 15-20 minute supervised play sessions.

Puppy Stay is available Monday-Friday 7:00AM-6:00PM. Late fees will be incurred for pick-up after 6:00PM.

- Price $15/day or $60/week
- $3 charge for lunch time feeding (owner must bring puppy’s food)
Yes, any unaltered male 6 months or older or female in heat can be a Day Stay participant. This is to keep the arousal level at the Paws Mahal at a minimum and to ensure the safety of your pet and other guests. Your pet will receive 3 private walks with one of our trained resort staff members.

Grooming Services

Yes, we offer a variety of grooming services at the Paws Mahal. We have three professional groomers on staff to give your pet the “style” of his/her dreams.

An appointment for grooming services is required. Please contact us at (334) 260-8787 to schedule your pet’s grooming appointment.